VideoXpert: NSM5200 recorded video is no longer displaying in the Ops Center

Issue

The Ops Center is no longer displaying recorded video from NSM5200 pool.  The admin Portal Devices tab also shows a red x through the NSM520s indicating that they are offline.

Product Line

Pelco Video Management

Environment

  • VideoXpert Suite 2.1 and older
  • NSM5200 version 2.4.x (Multi-Unit Pools)

Cause

In VideoXpert 2.1, the Core is not properly updating the pool status.

Resolution

Resolve the stated issue using the steps below.  This has been addressed in VideoXpert Suite 2.5 and will require incremental updates.

  1. Confirm that each NSM5200 in the affected pool is healthy
  2. Open Admin Portal and login with the Administrator account
  3. Click on the Devices Tab
  4. Locate the offline NSM5200s from the affected pool
  5. Place a check mark next to each of the NSM5200s
  6. Click on the drop-down and select Decommission
  7. Place a check mark next to each of the NSM5200s
  8. Click on the drop-down and select Remove
  9. Rediscover new devices.  Proceed to the next steps once the NSM5200s have been rediscovered
  10. Locate the NSM5200 from step 9 and place a check mark next to each of them
  11. Click on the drop-down and select Commission
  12. Open Ops Center and confirm NSM5200 recorded video is now accessible