Xenta graphic - Change setpoint popup disappears within a second

Issue

In a web graphic hosted on a Xenta Server, clicking to change a value displays the dialog momentarily, then it immediately disappears.

Product Line

TAC Vista

Environment

Xenta server

Cause

On a graphic when clicking on a setpoint a popup box appear and the value can be changed. However if the Java version is too new or too old, the box will dissapear within a second.

Resolution

Make sure The java versions installed have been tested against the installed Xenta version.

A compatibility matrix can be found on The Exchange Download Center here. Or see Lessons learned 4240

If the wrong versions are installed, download the correct version and install it.