Unable to connect to Infinet Roam IO 2 tool using Windows 7 / Update fix

Issue

When using the Roam IO 2 tool, you are unable to connect to the controller using the infinet tool, but you can connect using the BACnet tool.

Bluetooth has connected fine using both tools.

Product Line

Andover Continuum

Environment

  • Windows 7
  • Roam IO 2
  • Infinet
  • BACnet

Cause

This issue is due to a firmware mismatch.

Resolution

There is a new version of the RoamIO tool firmware available, 
You must update to this version for the tool to connect correctly.
  1. Download the update RoamIO tool here.
  2. Using a 3rd party unzip program, Unzip the file.
  3. Update the Roam IO 2 tool with the Roam IO 2 connected
  4. Using the BACnet RoamIO software, goto tools and then update.
  5. Select the update .UPD file you have just downloaded, this will flash upgrade the Roam IO 2 to the latest firmware