Failing to upgrade the AS firmware to version 1.2 or 1.3

Issue

  • Upgrading the Automation Server firmware from version 1.0 to 1.2 or 1.3 fails
  • Upgrading the Automation Server firmware from version 1.1 to 1.3 fails
  • AS is going into failsafe when attempting to upgrade it to version 1.2

Product Line

SmartStruxure Solution

Environment

StruxureWare Building Operation 1.2 and 1.3

AS-L

AS-B

Cause

It is not possible to upgrade an AS more than one version at a time.

Resolution

Upgrading from 1.0 to 1.3 should be done as follows::

  1. Install Device Administrator version 1.1 (if not already done) and upgrade the AS to firmware version 1.1
  2. After the upgrade has finished and the AS is ready, upgrade to version 1.2 from Device Administrator version 1.2
  3. When the AS is ready again, upgrade to version 1.3 from Device Administrator version 1.3

Depending on the system version, download the correct document for information about upgrading a system:

System Upgrade Guide - System v1.1 to v1.2

System Upgrade Guide - System v1.2 to v1.3