Not getting the pop-ups or the sound when alarms are generated in the Vykon 2.50 Alarm Service (VAS).

Issue

Not getting the pop-ups or the sound when alarms are generated in the Vykon 2.50 Alarm Service (VAS).  However, alarms are being logged to the VAS.

Product Line

TAC I/A Series

Environment

 R2, Niagara version 529, 532, 535

Cause

No cause stated.

Resolution

The new vas-2.301.536.v1.jar and vasClient jar files were created to correct the pop-up issue. This resolution applies to the VAS 2.50 Client and the vas-2.301.532.v2.jar. VAS 2.301.536.v1 JAR Files and Client can be downloaded from The Exchange Download Center.


Installation of the new vas-2.301.536.v1.jar file

  1. Stop the Enterprise Server running the VykonAlarmService
  2. Open Windows browser and go to C:\niagara\nre\modules
  3. Rename the current vas-2.301.532.v2.jar with the “.old’ extension
  4. Copy the new vas-2.301.536.v1.jar file to C:\niagara\nre\modules
  5. Restart the Enterprise Server.

 

Installation of the new vasClient.jar file

  1. Stop the VAS 2.50 client.
  2. Open Windows browser and go to C:\Program Files\Tridium\Vykon Alarm Service Client 2.50\lib
  3. Rename the current vasClient.jar with the “.old” extension.
  4. Copy the new vasClient.jar file to C:\Program Files\Tridium\Vykon Alarm Service Client 2.50\lib
  5. Restart the vasClient.

The vasClient alarm pop-up, along with its sound, should now be displayed when an alarm is generated.