Sound file does not play when alarm is delivered to Cyberstation.

Issue

WAV file is attached to Alarm Enrollment (Feedback page) but sound file does not play when point goes into alarm.

Product Line

Andover Continuum

Environment

  • Feedback
  • Audio
  • Sound file
  • Alarm Enrollment
  • Event Notification

Cause

Configuration was not completed.

Resolution

Whether the audio file is attached to the Alarm Enrollment or to the Event Notification, the Play Audio checkbox must be selected on the associated Event Enrollments Action page.

Note:

  • A sound file can configured to play when an alarm is received by Cyberstation either by attaching the audio file to the Alarm Enrollments Feedback page or by attaching the audio file to the Event Notification Feedback page. 
  • If an audio file is attached to both the Alarm Enrollment and its associated Event Notification, the Alarm Enrollment audio files take precedence.