An Epibuilder Plugin is necessary for some badging devices to work

Issue

For EpiDesigner or EpiBuilder to work with some devices a plug-in needs to be purchased.

Product Line

Andover Continuum

Environment

Continuum

EpiBuilder

EpiDesigner

Windows XP

Windows 7

Windows Server 2003

Windows Server 2008

Cause

Epibuilder will not communicate with some approved devices without purchasing a special plug-in.

Resolution

ImageWare is the third party company that Continuum integrates with for badging and there are a number of devices that require a plug-in to work.

Check the following web page for a list of tested and supported items and if the device indicates plug-in, then purchasing a plug-in is required.

http://support.iwsinc.com/Support/EPISuite_compatible_hardware.cfm

The plug-in can be purchased through a ImageWare partner.

http://www.iwsinc.com/partners/channel-partners

Schneider Electric does not sell the plug-ins and has no access to any serial numbers that may be prompted for during the installation.