User Defined PIN can't take effect

Issue

When using User Defined PIN in the individual, it can’t take effect.

Product Line

TAC I/NET

Environment

I/NET

Cause

Large card number should be used if User defined PIN is needed.

Resolution

User-defined PINs are supported when all of the following requirements are met:

  • The door controller’s firmware is version 2.30 or later.
  • DIP switch 7 at the door controller is ON or the Card Translation option is enabled in the Door Extension editor
  • The individual is directly assigned a large key/card number (i.e., a key/card translation table is not being used to translate the user’s key/card number).