Import/ Export functions of Tree Tech 3.2 on Windows XP SP3 were disabled by recent Microsoft update.

Issue

Import/ Export functions of Tree Tech 3.2 on Windows XP SP3 were disabled by recent Microsoft update. No .GDF file exported, no error message displayed.

Product Line

TAC I/A Series, SmartStruxure Solution

Environment

Tree Tech revision 3.2 installed on Windows XP SP3 computer

Cause

Believed to have been caused by a recent Microsoft update. 

Resolution

There are two work-around options:

  1. Run Tree Tech 3.2 on Windows 7 , 32-bit machine
    If the project database is backed up from the Windows XP computer, it can be reloaded on the Windows 7 computer.
    The project database path on the Windows XP computer is:
    c:\Documents and Settings\All Users\Schneider Electric\TreeTech\Jobs\Projects\ 

    On a Windows 7 computer, the file path for the TreeTech database is
    c:\Program Data\Schneider Electric\TreeTech\Jobs\Projects\ 
     
  2. Un-install Tree Tech 3.2, install Tree Tech 3.1 on Win XP SP3 machine if no Win 7 machine available.
    1. Tree Tech 3.1.exe is available on The Exchange Download Center
    2. Run the WIBs purchase, generate license request for IV-DEMO-CDE, send file to us to create a license.
    3. OK to export GCM database already uploaded in 3.2