JPEG image added to a TGML graphic displays in Workstation but not WebStation

Issue

JPEG image added to a TGML graphic displays in Workstation but not WebStation

Product Line

SmartStruxure Solution

Environment

TGML

SmartStruxure

WebStation

Cause

It is possible there is something in the JPEG compression used for a specific image file that does not allow it to display in a web browser. The majority of JPEG images will work fine.

Resolution

  1. In Windows Explorer, right-click on the image file and select Open With
  2. Open with any image editing program more advance than MS paint. I used Microsoft Office Picture Manager
  3. Select File>Export (in some programs this may be under the Edit Menu)
  4. Any Export will force the file to re-compress, but you may want to lower the quality of the JPEG export in some manner to ensure fast load times on the web.
  5. Save the file
  6. Edit the Graphic in the TGML Editor, click on the Content Property of the Image object
  7. Click on the "..." icon
  8. Select the newly compressed image file and click open
  9. Save the TGML graphic and view in workstation and webstation.