How to activate, release and/or transfer a license in SmartStruxure

Issue

Knowing the process of acquiring a license entitlement ID and how to activate, release and/or transfer a license in SmartStruxure.

Product Line

SmartStruxure Solution

Environment

  • Building Operation License Administrator

Cause

There are two different ways to activate a license as well as different types of licenses that can be purchased.

Resolution

  • Once a license file or Entitlement ID has been activated and the Status reads "Valid" in the License Administrator, the activation process has been completed. The license does not need to be rehosted after an upgrade and will even remain on the computer if SmartStruxure is uninstalled and reinstalled using the wizard.
  • In order to check the status of the license server and licenses that have been activated on the local machine, the Flexnet License Administrator can be accessed by going to localhost:8888 in internet explorer. The licensing system is the same as the one used for Vista which can be seen in Lessons Learned Article #11721.

 

Purchasing a License

  1. The different licenses that you can purchase are found in the Part Number Summary PDF found on the extranet. The following basic licenses are available for purchase. For additional add-ons and extra features such as the Technician Tool, Web Services, and even a registration key for OpenLNS please refer to the Part Number Summary PDF.

    Power Manager Part # SXWSWSPMUL0001 (For more info see Lessons Learned Article #18126)

    Note: There is NO part number for Webstation; it is a default feature of the Automation Server and Enterprise Server with no need for additional licensing.
     
  2. Once you have placed your order through iPortal or your regional sales manager, then you will eventually receive an email with an entitlement ID certificate attached.
     

Activating a License File

  1. Launch Building Operation License Administrator.
  2. Click on the License tab. To the right of the green plus sign, click on the small black arrow pointing down.
  3. Select "Add license from file".
  4. Browse to the license file. The temporary license file can be downloaded from the extranet at the link HERE.
  5. Once the activation of the license file has completed click "Close".
  6. Click "Restart now" to restart the license server with the newly added license file.

 

Activating an Entitlement ID

Note: In order to activate a license with an entitlement ID in the following manner, the computer that the License Administrator resides on must have an internet connection. If you do not have an internet connection and can not acquire it temporarily then see Lessons Learned Article #10870.

  1. Launch Building Operation License Administrator.
  2. Click on the License tab. To the right of the green plus sign, click on the small black arrow pointing down.
  3. Select "Add license from entitlement ID".
  4. In the Add license window, enter the entitlement ID into the field and click "OK".
    Note: Sometimes copying and pasting the Entitlement ID from the certificate can cause issues and it must be typed manually. 
  5. Once the entitlement ID has been located, the type of licenses and the number of seats associated with that entitlement ID will be listed in the window. Select the number of seats of each license that are to be activated on this computer and click "Activate".
  6. Once all licenses have been Activated, click "Close".
  7. Click "Restart now" to restart the license server with the newly added license files.

 

Releasing an Entitlment ID License

  1. Launch Building Operation License Administrator.
  2. Click on the License tab. Select the License you would like to release and then click on the red "X".