Error 1334 EPICLM.exe can't be found when attempting to print preview or print a badge or 1309 when installing Cyberstation

Issue

an error message indicates that EPICLM.exe can't be found in data1.cab using the Epi integration for badging or a 1309 when installing Cyberstation

Product Line

Andover Continuum

Environment

Continuum

Windows XP

Windows 7

Windows Server 2003

Windows Server 2008

Cause

Kaspersky Anti virus is identifying and removing the file from the data1.cab during a scan

Resolution

Place the cab file or the EPICLM.exe as an exclusion in Kaspersky's or EST NOD32 scan

For additional information see Kaspersky's website

http://support.kaspersky.com/4084

Note:The data1.cab file may need to be restored from the original CD or Continuum install zip file and then uninstall/reinstall EpiBuilder with the exclusion list in place to repair the problem. See the following LL article for uninstalling and reinstalling just EpiBuilder:

http://buildingskb.schneider-electric.com/view.php?AID=13722