Communications failure due to transaction timeout when reloading b3 device. b3's version number as seen from the Infinity side reads 0.0000

Issue

Communications failure due to transaction timeout when reloading b3 device.

Product Line

Andover Continuum

Environment

CyberStation

bCX4040

b3

Cause

Offending b3 was found to exist in the BACnet folder under an MSTP network different from the network specified in the bCX comm2 network ID.

Resolution

Try one of these solutions...

1. Delete MSTP network under the BACnet folder and perform a 'Find new BACnet devices', a new MSTP network should be created with the right network ID.

2. Use SQL Management Studio to clean up the database