Why is the MSTP network on the Automation Server offline?


Looking at the Status Information on the MSTP network object under the BACnet Interface of the Automation Server, the status read online FALSE

Product Line

SmartStruxure Solution


Automation Server - AS


The AS is not being passed the network token.

If the Automation Server sees the token being passed on the bus but it never receives the token the AS will tag the MSTP network status as OFFLINE..


Possible reasons/solutions.

CAUSE: Baud rate mismatch with third party devices.

SOLUTION: If device does not support auto-baud change the speed of the MSTP to that of the device.

CAUSE: A device on the MSTP is using the same mac id as the MSTP port.

SOLUTION: Resolve the duplicate id issue.

CAUSE: A defective device on the MSTP

SOLUTION: Identify the defective device and replace it.