Personnel does not have access. Invalid Attempt messages stating Personnel record is not yet active seen in the Access Events.

Issue

Personnel does not have access. Invalid Attempt messages stating "Personnel record is not yet active" seen in the Access Events.

Product Line

Andover Continuum

Environment

Continuum Access Control

Cause

Personnel object Activation Date attribute is set to a future time.

Resolution

  1. Open the Personnel object and confirm the Activation Date and Expiration Date fields are realistic. Make sure the Activation Date is in the past.
  2. Check that the time on the Controller and Cyberstations are synchronised properly. See Lessons Learned Article #8219 for how.