Upgrading to SmartStruxure 1.5 causes BACnet devices to go offline

Issue

When updating to SmartStruxure 1.5 BACnet IP devices go offline from either ES or AS

Product Line

SmartStruxure Solution

Environment

SmartStruxure Automation Server

SmartStruxure Enterprise Server

Cause

The upgrade to SBO 1.5 can sometimes cause the BACnet IP network interface to lose the IP broadcast address.

Resolution

Verify the BACnet IP Network interface configuration to see if anything has been lost. Re-enter settings for IP broadcast address to establish connection with BACnet devices again.