Sigma transition to SmartStuxure - Alarms not received at the Enterprise Server

Issue

Alarms not received at the Enterprise Server

Product Line

Satchwell Sigma, SmartStruxure Solution

Environment

Sigma Transition

Alarms

Cause

The alarms are being generated by the controller but they do not appear at the Enterprise Server.

Resolution

If any changes are made to the Sigma system using the Sigma Server, then either all, or part of the Sigma configuration must be re-imported into the Struxureware Building Operation Enterprise Server.