I/A Series G3 license cannot be issued for a SoftJace installation because of an incorrect HostID

Issue

When submitting a license request for a G3 SoftJace installation, because the HostID provided is for an Enterprise Network Server instead of a SoftJace.

Product Line

TAC I/A Series

Environment

I/A Series G3 SoftJace version 3.7.106

I/A Series G3 SoftJace version 3.8.x

Cause

Installer error.  The nre.properties file is not created properly during the installation.

Resolution

The nre.properties file should be edited to remove the duplicate softjace product type definition.

The file to be edited is c:\niagara\rel\lib\nre.properties which will contain the following text:

########################################################
#
# File:  nre.properties
# 
#   This file contains properties which used 
#   the NRE launch executable
#
# Revision History
#   17 Feb 04    Brian     Original
#
########################################################
          

# The list of options separated by spaces to pass thru to the VM 
java.options=-Xmx256M -XX:MaxPermSize=128M -Dfile.encoding=UTF-8 -Xss256K

# This property is used to toggle how the hostid is calculated
# for the current installation.  If true on a Window's box, then 
# the hostid will be prefixed with "WinSJ"
softjace=false
#This is a SoftJace
softjace=true

To correct the issue, open the file in a text editor and delete the line that reads:

softjace=false

After saving the file, you can verify that the SoftJace HostID is now generated properly by using the following procedure.

  1. Open the SoftJace console window by selecting "Console" under the "TAC IA Series ENC SW" entry in the Windows start menu.
  2. In the console window enter the following command: nre -hostid
  3. Verify that the displayed HostID begins with WinSJ-  instead of Win-