Changing Report Server appuser password

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

NOTICE

COMPLEX PROCEDURE REQUIRED.
The resolution of this article has many complex steps that may result in unforeseen results if not performed correctly. If you are at all unfamiliar with the requirements, please contact Product Support Services for assistance.

Issue

Information needed about how to change the "appuser" password used by the Report Server Agent

Product Line

SmartStruxure Solution

Environment

Web Reports

Cause

There is no information available on whether the Web Reports "appuser" account password can be changed and how it's done

Resolution

The password defined for the user in configuration file needs to match the actual password in the operating system.

To change the password, do the following

 

1: Stop the Web Reports Agent service

2: Change the password defined for the "appuser" in Windows

3: Change the password defined for the "appuser" in the Web Reports Agent config file:

C:\Program Files (x86)\Schneider Electric\StruxureWareReports\StruxureWare Reporting Agent\SE.WebReports.StruxureWareReportingAgent.exe.config

4: Restart the Web Reports Agent service