Error 1722. There is a problem with this Windows Installer package during Power Manager installation

Issue

During Power Manager installation an error is shown, and the floating license manager is never installed

Product Line

SmartStruxure Solution, Pelco Transmission & Power

Environment

Power Manager

Power Monitoring Expert

Cause

The error occurs due to a conflict between the version of Java installed on the PC and the version included in the installation package

Resolution

1. Uninstall all versions of Java from the PC

2. Install the JavaRuntime manually from the install media "..\setup\SetupSupport\Licensing\JavaRuntime\x86\jre1.7.0_02.msi"

3. Run the complete installation again