From Continuum version 1.94 when you enable the Operator text when acknowledging alarms prompt, the messages will not save
Continuum Alarm acknowledgement
This was caused by a defect in the software which includes version 1.94 to version 2.0
Defect #368 = Alarms - Operator text entered before ACKing an alarm, is not stored in regions other than US.
There is now a hotfix which corrects this issue which you must apply after you have Continuum 1.94 SP1
This hotfix has also been applied and tested successfully on version 2.0
Please download this file and replace the file as instructed in the READ ME.txt document