WebStation login error when using Internet Explorer

Issue

When trying to log in to WebStation using Internet Explorer you get the following error message: Wrong domain, user name or password

Product Line

SmartStruxure Solution

Environment

WebStation - Detected in version 1.7.1

Automation Server

Microsoft Internet Explorer 11

Cause

The cookie sent from the SmartStruxure server has an old expiry date. This can be confirmed by tracing the communication using Fiddler or similar.

Resolution

Set the correct date and time in the Automation Server or Windows PC where the Enterprise Server is installed.

  • Refer to Web Help #4388 for instruction on how to set the time in an Automation Server