Recover an I/NET Controller's DCU Password

Issue

I have an I/NET Controller that someone placed a DCU Password in. I forgot the password, how do I recover the password?

Product Line

TAC I/NET

Environment

I/NET Seven Site

Cause

  I/NET Controller that someone placed a DCU Password in

Resolution

  1. Send an email to Product Support with the following:
    1. A copy of the current save file for the controller in question
    2. The desired DCU password
  2. Product Support will reset the password and send back the save file.