WebReports installer crashes when attempting connection to the Enterprise Server

Issue

During installation of WebReports, the installer crashes when clicking "Continue" in the "Reporting Agent" step.

"StruxureWare Building Operation has stopped working"

Product Line

SmartStruxure Solution

Environment

WebReports

Cause

There is an issue with the installer when FIPS (Federal Information Processing Standards) algorithms are enforced.

Resolution

1. Open the local group policy editor (Start > run > gpedit.msc)

2. Navigate to "Local Computer Policy > Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options"

3. Locate the following item in the list on the right: "System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing"

4. Edit the item, and select "Disabled"

5. Install WebReports

 

Example of FIPS being enabled