Finding the Cyberstation Security Key Serial Number

Issue

How to find out the Continuum serial number if it cannot be seen on the key or software licensing is used?

Product Line

Andover Continuum

Environment

Cyberstation

Security Key, Dongle

Software licensing

Cause

When upgrading features or version on a Continuum system the Serial Number is required by Order Entry / the factory to process the upgrade and generate the upgrade file.

If using software licensing or the number is not on the workstation key, it can still be found using a separate application.

Resolution

Run the application "CyberKeyWriter2.exe" that can be found in the Program files \ Continuum directory on the workstation (or WebClient Server).

The following screen will appear showing the serial number: