No Email Generated

Issue

When a controller goes Offline, no email is being generated from the system when set up.

Product Line

AccessXpert

Environment

AccessXpert

Server2012

SQL2012 R2

Hosted Instance

Premise Instance

Cause

There is no email server set up in the User interface for the system to use.

Resolution

To resolve this issue please follow these steps:

1. On the General Configuration tab, click on System Settings

2. Verify these settings or use the defualt

3. Click on User Interface Tab

4. Use a valid email address e.g.  Name@Domain.com

5. Verify that the system is generating the email by Triggering an Alarm  e.g (Controller Disconnected Long Time)