Seeing The SSN is invalid for this installation error when downloading a license update.

Issue

Downloading a license update, such as after adding features to a site license or extending the evaluation period on an evaluation license, and this fails with the below error being shown.

 

The SSN is invalid for this installation.

Product Line

SmartStruxure Solution, Other

Environment

Security Expert

Cause

Wrong SSN being used. The SSN being used is different to what was used when Security Expert was initially installed.

Resolution

Uninstall Security Expert and reinstall using the correct SSN.