Seeing a Hardware details do not match error when downloading a license update.


Downloading a license update, such as after adding features to a site license or extending the evaluation period on an evaluation license, and this fails with the below error being shown.

Hardware details do not match

Product Line

SmartStruxure Solution, Other


Security Expert


The hardware details on record do not match the hardware details of the machine that is trying to be licensed.


Contact a PSS representative that has access to Security Expert SSN Management to have the hardware profile reset.