Seeing License not found error when downloading a license update.

Issue

Downloading a license update, such as after adding features to a site license or extending the evaluation period on an evaluation license, and this fails with the below error being shown.

 

License not found

Product Line

SmartStruxure Solution, Other

Environment

Security Expert

Cause

This error generally occurs when trying to license Security Expert from a Client and not on the Server.

Resolution

Go to the Security Expert Server and license/update the license from there.