Return to Normal alarms are not coming in to Security Expert.

Issue

In this example a duress input was only triggering duress alarm events and not the return to normal events after the duress input was reset. The point going into alarm was being seen on the Monitoring | Status page when viewing all alarms but the return to normal events were not being displayed. 

Product Line

SmartStruxure Solution, Other

Environment

Security Expert

Cause

In this case the problem was due to how the Event Filter the Event Report was using had been configured

Resolution

Check to see that the Event Filter you are using includes all of the Event Types that you want to have come through as shown alarms. In the example this would be at least "Input Opened" and "Input Closed" under the "All Input Events" folder.

 

1. Event Filter: Create an Event filter and include the correct Event Types that you wish to report on.

 

2. Event Report: Add the Event Filter you configured in step 1.

 

3. To show those Alarms, create/modify a Status Page under Monitoring | Setup > Status Page Editor, set the Type to Event Windows and add the Event Report from step 2 above to theRecord field.