In WorkPlace Tech, monitor tags can not be placed into the open application. They disappear and there is no error message.

Issue

In WorkPlace Tech, monitor tags can not be placed into the open application. They disappear and there is no error message.

Product Line

TAC I/A Series

Environment

WorkPlace Tech

Cause

A layer being turned off in error and need to configure the layer setting to Visible.

Resolution

Below are steps to resolve the issue:

  1. Close WorkPlace Tech.
  2. Using Windows Explorer locate the VSD file, right click it, and clear the read-only and archive flags.


     
  3. Open the drawing in Visio.
    • Select "Customize" from the "Tools" drop-down menu.
    • Highlight "Menu Bar" on the Toolbars tab of the Customize window and pick "Reset".
    • Close the Customize window.
    • Select "Drawing Explorer Window" from the "View" dropdown.

    • Expand Foreground Pages - Device Definition - Layers.
    • Right-click RealTimes and enable Visible.

    • Close the "Drawing Explorer Window".
  4. Save and close the file.

Insert monitor tags will now work.