Webclient Pinpoint installation generates the error, Object doesn't support this property or method error or Webpinpoint keeps trying to install

Issue

The Webclient Pinpoint installation generates an error 'Object doesn't support this property or method'  when attempting to access a graphic for the first time from Internet Explorer. Webpinpoint may also try to keep installing.

Product Line

Andover Continuum

Environment

Windows XP

Windows 2003

Continuum 1.9x

Cause

Occasionally permission issues on a PC may cause the webclientpinpointsetup.cab not to copy to it's installation folder.

Resolution

  1. Search the webclient PC hard drive for the file webclientpinpointsetup.cab (On the CD or Zip file - Continuum>Misc folder)
  2. Copy it to c:\program files\webserver\redist folder.
  3. Launch a graphic and then pinpoint will install properly