Issue
The Webclient Pinpoint installation generates an error 'Object doesn't support this property or method' when attempting to access a graphic for the first time from Internet Explorer. Webpinpoint may also try to keep installing.
Environment
Windows XP
Windows 2003
Continuum 1.9x
Cause
Occasionally permission issues on a PC may cause the webclientpinpointsetup.cab not to copy to it's installation folder.
Resolution
- Search the webclient PC hard drive for the file webclientpinpointsetup.cab (On the CD or Zip file - Continuum>Misc folder)
- Copy it to c:\program files\webserver\redist folder.
- Launch a graphic and then pinpoint will install properly