Deny Entry Tenant when entering new badges after restoring from a system crash

Issue

Deny Entry Tenant when entering new badges after restoring from a system crash on a New Host workstation

Product Line

TAC I/NET

Environment

I/NET

Cause

Devices in the field may still be looking for the former workstation due to a system setting such as automatic DPU restore.

Resolution

  1. Connect to the controller
  2. Select Edit>Controller>Station Save
  3. Select Edit>Controller>Station Restore
  4. Select The DPU option
  5. Select the affected DPU and click okay
  6. Try a badge to verify results

This error should only occur when badges are added immediately after a system recovery.  If the issue continues, contact product support.