TAC Vista Webstation licenses are not released after closing the Webstation browser

Issue

TAC Vista Webstation licenses are not released after the Webstation browser is closed. When log into Webstation again, get error message:

The following errors have occurred.
Please correct these errors and/or contact the system administrator.
X No license available

Product Line

TAC Vista

Environment

TAC Vista Webstation

Cause

Closing the Webstation browser does not log out the user. Logged in user needs to use the “Log Out” button (as shown in the picture below) or wait till the Webstation times out in order to log out. The default time out period is twenty minutes. Setting can be changed in Webstation settings.

Resolution

If need to change the time out period setting, please follow the steps below:

  1. Go to “Start/All Programs/Schneider Electric/Web Applications X.X.X/Vista Web Settings” (by default).
    NOTE: for TAC Vista 5.1.3 and prior, go to “Start/All Programs/TAC/Web Applications X.X.X/ Vista Web Settings” instead.
     
  2. Select “Preferences/Login and Logout/Automatic Logout”. In the right panel, click on the down arrow to expand the drop down list and choose the desired the logout time period.