Video not displaying or displaying a black screen using Continuum 1.81, 1.90 or 1.91 and Digital Sentry 4.3 or 7.x

Issue

Video is not displaying or it's displaying with a black screen when using Continuum 1.81, 1.90 and 1.91 with Digital Sentry 4.3 or 7.x

Product Line

Andover Continuum, Pelco Video Management

Environment

  • Continuum 1.81
  • Continuum 1.90
  • Continuum 1.91
  • Digital Sentry
  • Windows XP
  • Windows Server 2003
  • Windows Server 2008

Cause

Continuum 1.81, 1.90 or 1.91 is incompatible with the Digital Sentry API 4.3 or 7.x 

Resolution

  1. Use the Digital Sentry version 4.2
  2. Download and install DSConnex hotfix
    CAUTION: Installing the hotfix for Digital Sentry 7.x slows down videolayout and videomonitor with Digital Sentry units that have v4.2 installed.
  3. Increase the amount of virtual memory on the PC to 4096.

NOTE: the files that were contained in the hotfix were incorporated into 1.92 and above