Issue
An end-customer purchased WorkPlace Tech 4.x several years ago and is retiring the computer. The new computer will have the latest version of WorkPlace Tech. Which part number applies to this upgrade from 4.x to 5.x?
Environment
WorkPlace Tech 5.x
Cause
Host computer is being replaced.
Resolution
In the "Purchase WorkPlace Tech software" program, choose the part number: WP-TECH-50U.
When submitting the unlock code request, ensure that the original order number and/or PO number is included so that Customer Service can confirm that it is an upgrade, and invoice using the lower cost upgrade cost.