Issue
Offline Xenta 401 Not Generating Alarms
Environment
Xenta 401
Xenta Group
Cause
Xenta Group Master is offline
Resolution
Determine if the Group Master is offline
- In the Vista System Plug-in TAC Network Pane, the Xenta Group Master will be the only controller in the Xenta Group that is underlined
- Determine if this controller is offline in LonMaker or NL220
- If the group Master or any of the Xenta devices in that Xenta Group show an " * ", you will need to download application and parameters
Change the Group Master to a more reliable controller
- Determine which controller in the Xenta group has the least amount of potential traffic
- In the Vista System Plug-in TAC Network Pane, Right-Click on this device and select "Set as Master".
- Download Application and Parameters to any device that shows and " * " after this change.