Issue
Some door events are logged but not others.
Environment
CX9900
CX9702
CX9680
ACX5720
ACX5740
ACX781
Cause
Door's Send Access Events not configured to send events
Resolution
In the door's Options tab, make sure the door is configured to send the event type in question.
If the box is already checked, uncheck it and click on apply then check it and apply a second time, this will ensure that the controller door object is in sync with the door object in the SQL database.