Video Window can't pop up when swiping card or an alarm happens

Issue

When I/NET interacts with Endura/Digital Sentry, the Video Window can't pop up when swiping card or an alarm happens.

Product Line

TAC I/NET, Pelco Video Management

Environment

I/NET

Endura

Digital Sentry

Cause

The Video Window only pops up in Alarm Window, not in Event or Transaction Window.

Resolution

  • For card entry, the Video Window needs to be popped up manually by right clicking in the Transaction or Event Window and choose Video.
  • For alarms, the Video Window only pops up in Alarm Window when alarm is active. After the alarm returns to normal or is acknowledged, the video needs to be shown in Event Window.