Access Events show up in active event viewer but are not logged in the database.

Issue

Primary access server stops logging access events.

A list view of access events shows that no events have been recorded in days even though doors are working file and people get access.

ACCTrace taken at the primary access server shows the events are received but there is no line indicating that the events are logged.

(Don't see line AccDataServices, Logger, SUCCESS logging access event)

Product Line

Andover Continuum

Environment

CyberStation

Cause

The module that takes care of logging the access events in the Primary Access server has stopped working even though all other functionality in the CyberStation seems to be working fine.

Resolution

  1. Close CyberStation
  2. Reboot the machine
  3. Re-start CyberStation