Receive unrecoverable Error! when trying to open Continuum Reports package after fresh installation or re-install of Reports.

Issue

When attempting to run reports it fails and generates an error. Receive "unrecoverable Error!" when trying to open Continuum Reports package after fresh installation or re-install of Reports. Error can be similar to below image.


 

This error is also generated if you try to run the Reports password reset batch file.
 

All other functions of Continuum Cyberstation function fine, only the Reports application is affected.

Product Line

Andover Continuum

Environment

Continuum Cyberstation

Continuum Reports

Cause

The Continuum_Reports folder security privileges are not set properly.

Resolution

  1. Login with a windows user that has administrator privileges.
  2. Edit the properties for C:\Program Files\Continuum_Reports.
  3. Click on Security.
  4. Scroll down the list of Users and select "Everyone".
  5. Enable (check off) the missing properties (Modify and Write).