ROAMIO2 fails to connect to i2 controller when the i2 controller is connected to Infinet.

Issue

ROAMIO2 fails to connect to i2 controller when the controller is connected to Infinet. 

But it succeeds to connect to the i2 controller when Infinet is disconnected from the controller.

Product Line

Andover Continuum

Environment

Netcontroller - CX9900, CX9940, CX9702

Infinet controller - i2 controllers

Cause

When the netcontroller (CX9900, CX9940, CX9702)  version is old , the ROAMIO2 does not communicate well with the Infinet with the CX connected.

Resolution

Upgrade the Netcontroller OS (firmware) to the latest version.