Windows OS not recognizing the Vista 5 USB hardware dongle

Issue

When connecting the dongle, no driver is found and dongle does not work as supposed

Product Line

TAC Vista

Environment

TAC Vista

Windows

Hardware USB dongle 000857510

Cause

No driver found when connecting dongle to PC, and no separate driver is available for download from Extranet or other source.

Resolution

The driver is included in the Windows driver package. If the dongle is not recognized correctly when connected, run a Windows Update with the dongle still in place. The correct driver will then be installed.