Alarm Message stating TACSERVER-______: Offline comes into the Vista server regularly

Issue

Alarm Message stating "TACSERVER-______: Offline" comes into the Vista server regularly

Product Line

TAC Vista

Environment

  • Vista Server
  • Xenta Server
  • Vista Classic network

Cause

When a site has multiple Xenta Server or Vista Server revisions, this alarm will periodically occur as result.

Resolution

  1. Upgrade all Xenta controllers to the same revision
  2. Ensure that this revision matches the revision of the Vista Server.