No alarm file is created when an alarm is trigged in Vista.

Issue

The system is set up to create an alarm file when certain alarms is trigged but no file is created.

Product Line

TAC Vista

Environment

TAC Vista 5.1.7

Cause

For a alarm file to be created when an alarm is set a object called "Alarm Receiver - File" must be created that object must be connected to a "Alarm Control" object, then the alarm which should trigger the file must be connected to that  "Alarm Control" object.
The alarm was connected to the wrong "Alarm Control" object.  

Resolution

Make sure the alarm is connected to the correct "Alarm Control" object.